# Deskwoot — Help desk and shared inbox where AI answers the routine | Easy Save AI

> Deskwoot is a Customer Support product. Help desk and shared inbox where AI answers the routine

Canonical: https://easysaveai.com/product/deskwoot
Last updated: 2026-11-14T21:37:09.592062+00:00

Help desk and shared inbox where AI answers the routine

Deskwoot is customer support software that brings 13 channels into one shared inbox: website live chat, email, WhatsApp, Telegram, Microsoft Teams, Discord, Facebook Messenger, Instagram, X, SMS, LINE, phone and a REST API. Everyone on the team sees who is answering what.

Its AI agent reads your website, help center and documents and answers routine questions on every channel except phone calls. When a question needs a person, it hands the conversation to your team with the reason. Copilot drafts replies and shows the sources it used, and your team can reply in 29 languages with one click translation.

Deskwoot also has a help center (in 16 languages on paid plans), automation rules, reports, CSAT surveys and apps for iPhone and Android. It connects to Shopify, Stripe, Slack, Jira, Linear, Zapier and more, and imports tickets, contacts and help center articles from Zendesk.

It is for support teams of online shops, service businesses, SaaS companies, healthcare practices and agencies that answer customers on several channels and want AI to take the routine questions.

Pricing: a free plan, and paid plans from $4 per agent a month ($3.20 billed yearly). 7 day free trial with 30 seats, no credit card required. Data is hosted in the EU.

## Details
| Field | Value |
| --- | --- |
| Website | https://deskwoot.com |
| Category | \[Customer Support\](https://easysaveai.com/category/customer-support) |
| Pricing | Freemium (From $4 per agent per month) |
| Launch plan | free |
| Link type | No-follow |
| Published | 2026-11-16 |

## Key features
- **13 channels in one inbox** — Live chat, email, WhatsApp, Telegram, Microsoft Teams, Instagram and more in one shared inbox
- **AI agent** — Answers routine questions from your website, help center and documents
- **Handoff with the reason** — Hands conversations to your team with the reason when a person is needed
- **Copilot** — Reply drafts with sources, and replies in 29 languages
- **Help center and reports** — Help center, automation rules, reports and CSAT surveys
- **Mobile apps and integrations** — Apps for iPhone and Android, integrations with Shopify, Stripe, Slack, Jira and Zapier

## Who it's for
Support teams, Online shops, Service businesses, SaaS companies, Agencies

## Tags
`help desk` `customer support` `live chat` `shared inbox` `ai agent` `ai chatbot` `ticketing` `whatsapp` `omnichannel` `knowledge base`

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