# Social Intents — AI customer support and live chat across your team and customer channels | Easy Save AI

> Social Intents is a Customer Support product. AI customer support and live chat across your team and customer channels

Canonical: https://easysaveai.com/product/social-intents
Last updated: 2026-11-08T22:49:59.304189+00:00

AI customer support and live chat across your team and customer channels

Social Intents combines AI customer agents, live chat, and help desk tools in one platform. Teams can respond from Microsoft Teams, Slack, Zoom, Google Chat, or Webex while serving customers through website chat, WhatsApp, SMS, Messenger, and email.

AI agents answer routine questions, qualify leads, perform actions such as order lookups and meeting bookings, and hand complex conversations to human teammates. The platform also includes knowledge training, ticketing, analytics, CRM integrations, and support for ChatGPT, Claude, and Gemini.

## Details
| Field | Value |
| --- | --- |
| Website | https://www.socialintents.com/ |
| Category | \[Customer Support\](https://easysaveai.com/category/customer-support) |
| Pricing | Free Trial |
| Launch plan | free |
| Link type | No-follow |
| Published | 2025-03-21 |
| Domain Rating (Ahrefs) | DR 71 (DR4) / 71 (DR3), checked 2026-11-07 |

## Key features
- **AI customer agents** — Answer routine questions, qualify leads, and provide support automatically.
- **Multichannel inbox** — Manage website chat, WhatsApp, SMS, Messenger, and email conversations in one inbox.
- **Team collaboration integrations** — Let teams respond from Microsoft Teams, Slack, Google Chat, Zoom, or Webex.
- **AI Actions** — Perform tasks such as order lookups, meeting bookings, lead creation, and workflow triggers.
- **Knowledge training** — Train agents on websites, PDFs, and help documentation, with support for 80+ languages.
- **Help desk and analytics** — Create and track tickets while monitoring resolution rates, response times, sentiment, and handoffs.

## Who it's for
customer support teams, sales teams, e-commerce businesses, agencies

## Tags
`ai-customer-support` `live-chat` `help-desk` `microsoft-teams` `slack` `omnichannel`

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