Userlens
Personalized product guidance that improves customer adoption and retention
- Added
- 16 Apr 2025
- Updated
- 9 Nov 2026
- Pricing
- Free Trial
- Category
- AI Agents
What is Userlens?
Userlens is a customer adoption and retention platform for B2B SaaS and product-led growth teams. Its adoption agent, Lumi, analyzes product behavior to identify users who are stalled or falling behind. Teams define an adoption goal and audience, while Lumi creates personalized guidance, sends targeted nudges, and tracks whether product behavior changes. It combines customer data with product analytics to recommend next actions.
Key Features
Behavior-based user identification
Finds users who are stalled, falling behind, or missing key product behaviors.
Personalized adoption guidance
Creates user-specific messages based on each customer's actual product activity.
Campaign-based goals
Lets teams define an adoption goal, qualifying audience, messaging context, and guardrails.
Automated nudges
Delivers timely guidance and actionable plans to help users adopt product workflows.
Adoption measurement
Tracks product behavior changes and identifies who adopted, stalled, or needs follow-up.
Data and analytics integration
Combines customer state from databases with behavioral data from product analytics.
Who Is It For?
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