Userlens

Userlens by Wudpecker helps you truly understand your customers by combining product analytics with real-time feedback. Instead of jumping between tools, you get a complete picture—what users do and what they say—side by side. Whether you're trying to improve feature adoption, reduce churn, or prioritize your roadmap, Userlens gives you the insights you need to build better products.

Key Features

Behavior Analytics – Know What Users Do Feature Adoption Tracking: Instantly see which features drive engagement and which are underused.

Churn Detection: Spot early signs of inactivity to act before customers leave.

Engagement Trends: Visual dashboards show usage across companies, features, and time.

Feedback Intelligence – Understand What Users Say Interview Insights: Automatically extract key takeaways from user calls and transcripts.

Support Ticket Analysis: Identify recurring pain points through customer conversations.

Survey Feedback: Capture honest feedback at scale and uncover actionable themes.

Unified User Profiles Merge usage data and feedback for every user and company into one streamlined view.

Ready-Made Dashboards Jumpstart analysis with pre-built dashboards and metrics tailored for B2B SaaS products.