Social Intents
AI customer support and live chat across your team and customer channels
- Added
- 21 Mar 2025
- Updated
- 8 Nov 2026
- Pricing
- Free Trial
- Category
- Customer Support
What is Social Intents?
Social Intents combines AI customer agents, live chat, and help desk tools in one platform. Teams can respond from Microsoft Teams, Slack, Zoom, Google Chat, or Webex while serving customers through website chat, WhatsApp, SMS, Messenger, and email. AI agents answer routine questions, qualify leads, perform actions such as order lookups and meeting bookings, and hand complex conversations to human teammates. The platform also includes knowledge training, ticketing, analytics, CRM integrations, and support for ChatGPT, Claude, and Gemini.
Key Features
AI customer agents
Answer routine questions, qualify leads, and provide support automatically.
Multichannel inbox
Manage website chat, WhatsApp, SMS, Messenger, and email conversations in one inbox.
Team collaboration integrations
Let teams respond from Microsoft Teams, Slack, Google Chat, Zoom, or Webex.
AI Actions
Perform tasks such as order lookups, meeting bookings, lead creation, and workflow triggers.
Knowledge training
Train agents on websites, PDFs, and help documentation, with support for 80+ languages.
Help desk and analytics
Create and track tickets while monitoring resolution rates, response times, sentiment, and handoffs.
Who Is It For?
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